Advia Credit Union operates 28 branches across southwestern Michigan and eastern Wisconsin, giving members in-person access to tellers, loan officers and financial advisors six days a week. The credit union also connects members to more than 30,000 surcharge-free ATMs and 5,000+ shared branching locations nationwide through the CO-OP network.
Call (844) 238-4228 for phone support Monday through Friday 8:00 AM to 6:00 PM ET and Saturday 9:00 AM to 1:00 PM ET. Secure messaging is available around the clock through online banking.
Advia Credit Union serves members through 28 physical branches spanning from Benton Harbor on Michigan's Lake Michigan shoreline east through Kalamazoo and Battle Creek, north to Grand Rapids, and into Racine and Kenosha in Wisconsin. The primary phone line — (844) 238-4228 — connects members to live representatives during extended weekday and Saturday hours. Digital channels include secure messaging within online banking and the mobile app. Beyond its own branches, Advia Credit Union members access the CO-OP Shared Branch network of 5,000+ credit union locations and 30,000+ surcharge-free ATMs nationwide. The CFPB maintains resources for consumer banking complaints if issues remain unresolved.
The fastest way to reach Advia Credit Union for account questions, transaction disputes or general inquiries is by phone. Call (844) 238-4228 and follow the prompts to reach the right department. The automated system provides 24/7 access to account balances, recent transactions and payment information without waiting for a representative.
Live representatives staff the phones Monday through Friday from 8:00 AM to 6:00 PM Eastern Time and Saturday from 9:00 AM to 1:00 PM Eastern Time. Average hold times run under three minutes during normal business hours. Peak call volume occurs Monday mornings and the first business day after holidays, so members calling during mid-week afternoons typically experience the shortest waits.
Secure messaging through the Advia Credit Union online banking portal and mobile app provides an encrypted channel for non-urgent requests. Members can send messages at any time; responses arrive within one business day. Common requests handled through secure messaging include address changes, statement inquiries, wire transfer instructions and general account questions.
For correspondence by mail, send documents to the Advia Credit Union headquarters in Parchment, Michigan. Allow five to seven business days for processing mailed requests. Loan payments, membership applications and signed documents can be mailed, though online and in-branch submission typically processes faster.
The 28-branch network covers a substantial geographic area across two states. Michigan branches concentrate in the southwestern corridor, anchored by the Kalamazoo metropolitan area and extending west to the Lake Michigan shoreline communities of Benton Harbor and St. Joseph. Eastern branches reach into Battle Creek and Coldwater. Northern coverage extends into the Grand Rapids metro area.
Wisconsin operations center on the Racine and Kenosha communities along the western shore of Lake Michigan, south of Milwaukee. These branches joined the Advia Credit Union network through the 2015 merger with Educators Credit Union of Racine and serve members throughout southeastern Wisconsin.
Every branch offers a consistent set of core services: teller transactions, new account opening, loan applications, notary services, coin counting machines, safe deposit boxes and drive-through lanes. Most branches maintain Saturday hours from 9:00 AM to 12:00 PM. Drive-through lanes at most locations open at 8:00 AM on weekdays, giving early-morning commuters access before lobby doors open at 9:00 AM.
Appointment scheduling is available for mortgage consultations, financial planning sessions and business banking reviews. Walk-in service handles most routine transactions without a wait, though members visiting during lunch hours or late Friday afternoons may encounter slightly longer lines.
Advia Credit Union members traveling or living outside the branch footprint maintain full access to their accounts through the CO-OP Shared Branch network. More than 5,000 participating credit union locations across all 50 states process deposits, withdrawals, loan payments and balance inquiries for Advia Credit Union members. The service requires a valid government-issued photo ID and the member's account number.
The CO-OP ATM network includes over 30,000 surcharge-free machines located in convenience stores, shopping centers, transit stations and credit union branches nationwide. Members locate the nearest CO-OP ATM through the Advia Credit Union mobile app or website. Cash withdrawals, balance inquiries and transfers between Advia Credit Union accounts are all available at CO-OP ATMs without fees.
Branch distribution, general hours and service highlights across the Advia Credit Union network.
| Region | Number of Branches | Lobby Hours (Typical) | Key Services |
|---|---|---|---|
| Kalamazoo / Portage, MI | 8 | Mon–Fri 9 AM – 5 PM, Sat 9 AM – 12 PM | Full service, mortgage office, business banking, financial planning |
| Benton Harbor / St. Joseph, MI | 4 | Mon–Fri 9 AM – 5 PM, Sat 9 AM – 12 PM | Full service, drive-through, safe deposit, notary |
| Battle Creek / Coldwater, MI | 3 | Mon–Fri 9 AM – 5 PM, Sat 9 AM – 12 PM | Full service, loan origination, coin counting |
| Grand Rapids Metro, MI | 4 | Mon–Fri 9 AM – 5 PM, Sat 9 AM – 12 PM | Full service, business banking, drive-through |
| Dowagiac / Niles / Three Rivers, MI | 4 | Mon–Fri 9 AM – 5 PM, Sat 9 AM – 12 PM | Full service, drive-through, safe deposit |
| Racine / Kenosha, WI | 5 | Mon–Fri 9 AM – 5 PM, Sat 9 AM – 12 PM | Full service, mortgage office, drive-through, notary |
Hours may vary by individual branch. Drive-through lanes typically open at 8:00 AM on weekdays. Contact (844) 238-4228 to confirm hours at a specific location.
Certain requests route more efficiently when directed to the right department from the start. The mortgage team handles pre-qualifications, rate locks, application status updates and closing coordination. Business banking specialists assist with commercial account setup, treasury management configuration and SBA loan applications. The fraud and security team manages card disputes, unauthorized transaction reports and identity theft recovery.
When calling (844) 238-4228, listen to the automated menu options to reach the correct department directly. For mortgage inquiries, select the lending option. For fraud reports, select the security option. General account questions route to the first available member service representative.
Members with hearing impairments can reach Advia Credit Union through the Michigan Relay Service by dialing 711. The service connects TTY and voice callers through a communications assistant who relays the conversation in real time.
Advia Credit Union branches close on federally recognized holidays including New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day and Christmas Day. Online banking, mobile banking and the CO-OP ATM network remain available 24/7 during holidays. Phone support through the automated system also continues without interruption.
Call (844) 238-4228, send a secure message or walk into any of our 28 branches across Michigan and Wisconsin.
Log In to Online Banking Visit Help CentreThe main phone number is (844) 238-4228. Live representatives are available Monday through Friday 8:00 AM to 6:00 PM ET and Saturday 9:00 AM to 1:00 PM ET. The automated phone system provides 24/7 access to account balances, recent transactions and payment information.
Advia Credit Union operates 28 branches across southwestern Michigan and eastern Wisconsin. Michigan communities served include Kalamazoo, Portage, Parchment, Benton Harbor, St. Joseph, Battle Creek, Coldwater, Grand Rapids, Dowagiac, Niles and Three Rivers. Wisconsin branches are located in Racine, Kenosha and surrounding areas.
Most branches are open Monday through Friday 9:00 AM to 5:00 PM and Saturday 9:00 AM to 12:00 PM. Drive-through lanes open at 8:00 AM on weekdays at most locations. Hours may vary by branch — call (844) 238-4228 or check the Advia Credit Union website to confirm hours at your nearest location.
Yes. Through the CO-OP Shared Branch network, Advia Credit Union members can conduct transactions at over 5,000 participating credit union locations across all 50 states. Services include deposits, withdrawals, loan payments and balance inquiries. Bring a valid government-issued photo ID and your account number. The CO-OP ATM network adds 30,000+ surcharge-free machines for cash withdrawals and balance checks.
Additional resources for Advia Credit Union members seeking support and account information.
Browse FAQs, find routing numbers and access forms for your Advia Credit Union account.
Sign in to manage your Advia Credit Union accounts, transfers and bill payments.
Report fraud, lock your card and learn about Advia Credit Union account protections.
Learn about the history and cooperative mission behind Advia Credit Union.
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