Whether you need your routing number for a direct deposit form, want to reset your online banking password or have a question about account fees, this page collects the answers Advia Credit Union members ask for most. Browse by category below or jump straight to the FAQ section for quick answers.
For anything not covered here, call (844) 238-4228 during business hours or visit any of the 28 Advia Credit Union branch locations across Michigan and Wisconsin.
Advia Credit Union members can reach support by phone at (844) 238-4228, through secure messaging within online banking, or in person at any of 28 branches. The credit union's routing number for direct deposits and ACH transfers is 272482508. Online banking password resets are handled through the login page's Forgot Password link with identity verification via security question or one-time code. Members traveling or relocating can access accounts at 5,000+ shared branch locations through the CO-OP network. The Consumer Financial Protection Bureau offers additional resources on consumer banking rights and dispute resolution.
Select a category to find answers to common questions and step-by-step instructions.
Account opening, minimum balances, dividend rates, overdraft protection and account closures.
Login issues, password resets, MFA setup, mobile app troubleshooting and browser requirements.
Application status, payment scheduling, payoff quotes, rate locks and refinancing options.
Fraud reporting, card lock, identity theft recovery, suspicious email alerts and account freezes.
The Advia Credit Union routing number is 272482508. This nine-digit number identifies the credit union for electronic transactions including direct deposits, ACH transfers, wire transfers and automatic bill payments. You will find it printed on the bottom left of your Advia Credit Union checks, directly before your account number.
Your account number is different from your member number. The account number identifies a specific checking or savings account and appears on monthly statements, within online banking under Account Details and on the bottom of checks between the routing number and the check number. If you hold multiple accounts, each one has a unique account number.
Wire transfer instructions require additional information beyond the routing and account numbers. For incoming domestic wires, provide the sender with the Advia Credit Union routing number (272482508), your full account number, your name as it appears on the account and the credit union's address: Parchment, MI. For international wires, contact Advia Credit Union at (844) 238-4228 to obtain the SWIFT code and intermediary bank details.
Members order checks through online banking by selecting Services and then Order Checks. First-time Free Checking account holders receive one complimentary box of standard checks. Replacement debit cards can be ordered through the mobile app, online banking or by calling (844) 238-4228. Rush delivery is available for an additional fee and typically arrives within two to three business days.
Lost or stolen debit cards should be reported immediately. Use the card lock feature in the Advia Credit Union mobile app to freeze the card instantly while you determine whether it is truly missing. If confirmed lost or stolen, call the credit union to cancel the card and order a replacement. Unauthorized transactions are covered by Advia Credit Union's zero-liability policy when reported promptly.
Advia Credit Union provides monthly statements in electronic format through online banking. Members who prefer paper statements may request them, though a monthly fee may apply depending on the account type. eStatements are retained and accessible for seven years within online banking. Tax documents, including 1099-INT forms for interest earned and 1098 forms for mortgage interest paid, are available by January 31 each year through online banking and by mail.
Several frequently requested forms are available through the Help Centre or at any branch. These include direct deposit authorization forms, ACH origination agreements, beneficiary designation forms, power of attorney documentation and wire transfer request forms. Members can also submit address changes, phone number updates and email modifications through online banking under Profile Settings without visiting a branch.
Multiple ways to get help from Advia Credit Union, with expected hours and response times for each channel.
| Support Channel | Hours of Operation | Typical Response Time |
|---|---|---|
| Phone — (844) 238-4228 | Mon–Fri 8:00 AM – 6:00 PM ET, Sat 9:00 AM – 1:00 PM ET | Under 3 minutes average hold |
| Secure Messaging (Online Banking) | 24/7 submission; responses during business hours | Within 1 business day |
| In-Branch Visit | Mon–Fri 9:00 AM – 5:00 PM, Sat 9:00 AM – 12:00 PM (most locations) | Immediate assistance |
| N/A | 5–7 business days | |
| CO-OP Shared Branch | Varies by location; 5,000+ nationwide | Immediate for basic transactions |
| ATM Network (CO-OP) | 24/7 at 30,000+ locations | Immediate |
Internal transfers between Advia Credit Union accounts are instant and free. Schedule one-time or recurring transfers through online banking or the mobile app. External transfers to accounts at other financial institutions process through ACH and typically settle within one to two business days. Person-to-person payments allow members to send money to anyone with a bank account using just their email address or phone number.
Advia Credit Union bill pay lets members schedule payments to over 12,000 registered payees. Payments to major companies process electronically and arrive within one to two business days. Payments to individuals or smaller businesses may be sent as paper checks, which require five to seven business days. Set up automatic recurring payments for fixed monthly bills to avoid missed due dates.
Deposit checks using the Advia Credit Union mobile app camera. Endorse the back of the check with your signature and "For Mobile Deposit Only at Advia Credit Union." Photograph the front and back in good lighting. Deposits made before 4:00 PM ET on business days generally receive next-business-day availability. Daily and monthly deposit limits vary by account history and member tenure.
If you identify an unauthorized or incorrect transaction on your Advia Credit Union account, report it promptly. Log in to online banking and select the transaction in question to initiate a dispute, or call (844) 238-4228. Under Regulation E, members who report unauthorized electronic transactions within 60 days of the statement date are protected from liability. Provisional credit is typically applied within 10 business days while the investigation proceeds.
Call (844) 238-4228, send a secure message through online banking or visit any branch location.
Contact Us Log In to Online BankingThe Advia Credit Union routing number is 272482508. Use this number for direct deposits, ACH transfers, wire transfers and automatic bill payments. It appears on the bottom left of your checks. For international wire transfers, contact (844) 238-4228 for the SWIFT code and intermediary bank information.
Go to the Advia Credit Union login page and click Forgot Password. Enter your username, then verify your identity through a security question or a one-time code sent to your registered email or phone number. Create a new password with at least 8 characters, including one uppercase letter, one number and one special character. If you cannot complete the reset online, call (844) 238-4228 for manual assistance.
Order checks through online banking under Services, by calling (844) 238-4228 or at any branch. Free Checking members receive their first box of standard checks at no cost. Subsequent orders and premium check designs are available at competitive pricing. Delivery typically takes 7 to 10 business days; rush delivery options are available.
Give your employer the Advia Credit Union routing number (272482508) and your account number. Find your account number on monthly statements, within online banking under Account Details or on your checks. Most employers activate direct deposit within one to two pay cycles. You can split your deposit across multiple Advia Credit Union accounts by specifying dollar amounts or percentages with your employer.
Yes. Advia Credit Union participates in the CO-OP Shared Branch network with over 5,000 credit union locations nationwide. You can make deposits, withdrawals, loan payments and balance inquiries at any shared branch. Bring a valid government-issued photo ID and your Advia Credit Union account number. ATM access is also available at 30,000+ surcharge-free CO-OP ATMs.
Quick links to the most-used Advia Credit Union services and information pages.
Access your accounts, manage transfers and pay bills from any device.
Find phone numbers, branch addresses and hours for Advia Credit Union locations.
Learn about fraud protection, card lock and identity theft recovery services.
Discover the history and cooperative mission of Advia Credit Union since 1935.
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